1) Do you offer protection against any loss or damage to my shipment?
2) What is Royal's liability?
3) Can you explain your coverage program? What is Full Replacement Value Protection?
4) What is considered extraordinary value?
5) Can you explain how to calculate the valuation of my shipment?
6) Who should I submit my claim to if there are any damages?
7) Who do I report damages to if I only accept Royal's liability?
8) Will my goods be covered if my shipment goes into storage?

1) Do you offer protection against any loss or damage to my shipment?

Yes, Royal Hawaiian Movers can offer Full Replacement Value protection on your move. This option comes at an additional cost, but it is designed to cover your items for the cost of full replacement or repair in the event that something happens to them during transit.

2) What is Royal's liability?

Royal Hawaiian Movers standard liability on Interstate moves is .60 cents per pound per article. This liability is included in all of our mainland moves. Royal Hawaiian Movers standard liability on intra-state moves is .30 cents per pound per article. This liability is included in all of our Inter-island moves.

3) Can you explain your coverage program? What is Full Replacement Value Protection?

Full Replacement Value Protection is federally mandated by law. It is a requirement for all licensed movers' and freight forwarders to offer this protection. The protection requires the mover or forwarder to replace the good at its full replacement value regardless of the age of the item. For a more detailed explanation, please visit the following Department of Transportation website; http://www.protectyourmove.gov and view the tab for understanding valuation and insurance options.

4) What is considered extraordinary value?

We require any one article that is valued over $500 to be declared as an article of extraordinary value.

5) Can you explain how to calculate the valuation of my shipment?

If you are considering moving your goods under the Full Replacement Value Protection option, then you must declare a value for the all the goods in your shipment that will fully replace the items. This value cannot be a value less than $4.00/per pound on each item or less than $5,000.00 of total value.

6) Who should I submit my claim to if there are any damages?

All claims should be sent to the following address:

Royal Hawaiian Movers, Inc.
Commercial Claims Department
3017 Ualena Street
Honolulu, HI 96819

7) Who do I report damages to if I only accept Royal's liability?

All damages should be reported to a customer service representative that assisted you with your move. They will provide you with the necessary claim documents and processes.

8)  Will my goods be covered if my shipment goes into storage?

No, if you plan on storing your goods you will be required to provide your own insurance protection. If you selected the Full Replacement Value Protection option, we can offer to extend our liability during the storage period, but this will be at an additional cost based on the period of time you plan on storing your items. Your Full Replacement Value Protection documentation will include a form on how to apply for storage coverage.

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