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1) What is included in your door-to-door service?
2) Will a crew pack and unpack my goods?
3) Are there additional costs for the materials?
4) Is the pre-move survey free?
5) How will my shipment be loaded?
6) What is consolidation? Is this "better" than shipping a full container load?
7) Will my shipment be trucked or go by rail?
8) When can I expect my goods to arrive?
9) What is a port agent and what do they do?
10) Are you affiliated with a national van line?
11) If not, whom do you use on the other end?
12) What ocean carrier do you use?
13) Why do you choose to ship via ocean carriers only?
14) Do you offer storage at origin/destination? How much is it per month?
15) How will my goods be stored? Is Royal's storage climate-controlled?
16) Can Royal ship my goods internationally?

 

1) What is included in your door-to-door service?

For inter-island and mainland moves, the "door to door" service typically includes the following:

•  The packing of your household goods at your residence

•  The loading of your packed goods in Wooden Liftvan(s) or a Container at your residence

•  The ocean transportation of your shipment to the port closest to your destination

•  The overland transportation from the port to your final destination

•  The delivery of your household goods shipment into your destination residence

•  The placement of your furniture items and your cartons in the designated areas within your new residence, the "set-up" of any furniture items that were disassembled by our crews at our origin address, the unpacking of "carrier packed cartons" on a space available basis, and the removal of the "carrier packing rubbish" from your residence on the delivery date only


2)
Will a crew pack & unpack my goods?

Our crews will pack and unpack your goods for all mainland and inter-island shipments. For local moves within a particular island we can add this service upon your request.

3) Are there additional costs for the materials?

Our quotes to the mainland will include the cost for all materials necessary to perform your move. For inter-island and local moves, the cost of materials is additional, and your final charge will reflect the actual materials used. At the time of our estimate, for an inter-island or a local move, we will calculate the estimated material usage and include it on your quote.


4)
Is the pre-move survey free?

Yes, we provide all surveys free of charge. A survey is the best way for us to accurately estimate the size and weight of your shipment. With this estimate we will be able to provide you with a written quote.


5)
How will my shipment be loaded?

For Local Moves

Your items are typically transported in one of our covered box trucks.

Royal Hawaiian Movers Box Truck

 

For Inter-Island Moves, Mainland and International Moves -

Containerized Method

Larger shipments not requiring storage will typically be loaded directly into a steamship container. These steel containers come in 20ft., 40ft. and 45ft. lengths. A steamship container will be loaded at your origin residence and then transported to the nearest ocean port, where it will be loaded on a ship that arrives at the port closest to your final destination.

Steamship Containers

Liftvan Method

For smaller shipments, and for shipments that require storage at origin or destination, we will use the wooden liftvan method of transportation. In this method, we will load your items into wooden liftvan crates at your origin address. These crates are approximately 7 ft. tall x 4 ft. wide x 7 ft deep, and typically hold around 1,000 pounds of goods from an average home. We can use a series of these crates to accommodate all of your goods. This method is useful when you are unsure of your final destination and you will require us store your goods. If you require storage via the containerized method, we would have to offload your items from the container into the liftvan crates for storage, which requires extra handling, and therefore, additional charges.

 


6)
What is consolidation? Is this "better" than shipping a full container load?

Consolidation is a term used to describe the grouping of smaller liftvan (see above) shipments that have a similar destination into one container. With our consolidation service we load your household goods into wooden liftvan crates at your origin address. Once we have loaded all of your crates, they will be brought back to our warehouse where they will be grouped with other shipments headed for a similar final destination. By grouping your liftvan crates with other liftvan crates, we are able to fill an entire 40 to 45ft container. This method typically has cost savings, which we can pass on to you. The consolidation method is the best method for transporting smaller shipments, as it allows for the cost savings of using a larger container without requiring you to have a large shipment. Please keep in mind that your shipment will be housed in its own individual sealed crate(s) and your individual items will never by combined with another shipper's goods.


7)
Will my shipment be trucked or go by rail?

Depending on your final destination your shipment may be trucked, railed, or a combination of both. Typically shipments that have a final destination near ocean ports such as, Seattle , Oakland/San Francisco, and Los Angeles will be trucked out of the port to our delivery agent near your final destination. For shipments going to the Midwest and the East Coast, the shipment will typically be routed to a west coast port and then put on a rail car to reach a rail head nearest your final destination. Once the shipment has reached the railhead nearest the final destination, it will typically be put back on a truck, to be transported to our agent that will be handling your delivery. However, there are times when a shipment will be trucked for longer distances rather the railed. If you have any questions about your shipment, please ask your sales person or call our offices.


8)
       When can I expect my goods to arrive? (Transit time)

Inter-Island (i.e. Oahu to Maui)

Royal Hawaiian Movers has offices on all of the major Hawaiian Islands (Oahu, Maui, The Big Island, and Kauai ). We are generally able to provide quick service between these locations, but are unable to guarantee transit times. However, we do provide the following guidelines.

  From:
To: Oahu Maui Big Island Kauai

Oahu

-------

7 - 9 days

9 - 11 days

5 - 7 days

Maui

7 - 9 days

-------

10 - 21 days

10 - 21 days

Big Island

9 - 11 days

10 - 21 days

--------

10 - 21 days

Kauai

5 - 7 days

10 - 21 days

10 - 21 days

----------

From Hawaii to the Mainland

We cannot provide our customers with an exact delivery date at the time of estimation or booking. However, we can provide you with an estimated transit window.

Consolidate Shipments to the Mainland

  From:

To:

Western US Central US Eastern US

Oahu

4 - 6 weeks

5 - 7 weeks

6 - 8 weeks

Maui

6 - 8 weeks

7 - 9 weeks

7 - 9 weeks

Big Island

6 - 8 weeks

7 - 9 weeks

7 - 9 weeks

Kauai

7 - 9 weeks

8 - 10 weeks

8 - 10 weeks

Full Container Shipment to the Mainland

For full container shipments going to the mainland your transit time will typically be 1 to 2 weeks faster than the consolidated transit times. We include estimated transit times in our quotes.

International Shipments

For international shipments, transit times can vary widely depending on your final destination. At the time of quote, we will be able to provide you with an estimated transit time to your final destination.


9)
What is a port agent & what do they do?

A port agent is the company that will pick up or return a container to or from an ocean port. Royal Hawaiian Movers is a port agent in addition to a mover. This means that we are capable of picking up and returning containers from all of the major ports in the Hawaiian Islands . This will allow Royal Hawaiian Movers to make sure that your items are transported in a timely manner.


10)
Are you affiliated with a national van line?

Royal Hawaiian Movers is not affiliated with a national van line. However, we have been doing business in the Hawaiian Islands for over 25 years, and do work for and reciprocate with all the major van lines in the United States .


11)
If not, whom do you use on the other end?

Over the past 25 years Royal Hawaiian Movers has established its own network of quality agents on the mainland and internationally. Many of these agents are affiliated with national van lines like Allied, Arpin, Bekins, Graebel, Interstate, National, North American, Mayflower and United and some of them are independents like our company. Royal Hawaiian Movers prides itself on using the most reputable agents to service your move.

12) What ocean carrier do you use?

For inter-island shipments your items will be transported on a Young Brothers barge. Young Brothers is the only company licensed by the Hawaii Public Utilities Commission to offer barge service for items traveling between the islands.

For shipments going to the mainland, we use the two, major container ship lines that service the Hawaiian Islands : Horizon Lines and Matson Navigation. Both companies offer similar services and similar routes.


13)
Why do you choose to ship via ocean carriers only?

The geographical local of Hawaii limits the methods of transportation to and from the islands to ocean or air. Ocean transportation is more economical and is the most common method of transportation for household goods shipments. However, if you require assistance with transporting items via air, we can assist you with that as well. Please keep in mind that air shipments tend to be costly.


14)
Do you offer storage at origin / destination? How much is it per month?

We can arrange for storage of your shipment at origin or destination. It is best to use the Liftvan method for transportation to make sure that we avoid extra handling and extra charges when your shipment is put into storage. The cost for storage is usually determined by its size and weight. If you let our sales team know that you are anticipating storage for a period of time, we can provide you with the cost for such services.


15)
How will my goods be stored? Is Royal's storage climate controlled?

When your items are stored with Royal Hawaiian Moves they will be stored in one of our alarm equipped warehouses. Goods are usually stored in the wooden liftvan crates as discussed earlier. Royal's storage facilities are not climate controlled, but our warehouses are well maintained and your items generally remain cool, and they are always kept dry.


16)
Can Royal ship my goods internationally?

Royal Hawaiian Movers can assist you with your international move. We can provide you with pick up and packing services here in Hawaii and then arrange for an international forwarder to send your shipment on to your final destination. We have assisted customers with moves all over the world.

 

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